Shiftconnector® Help Center

In our Shiftconnector Help Center, you can access help on configuration topics from our knowledge base. Please submit your requests at any time to our Help Center and check on the status of your requests.

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Shiftconnector® Help Center

Monday - Friday, 9.00 to 17.00 (for both CET and EST) support from our technical team, except on public holidays.

Standard Service
Agreement

OK
OK

24/7 Service
Contract

OK
OK

24/7 record your support request, processed next business day to agreed response times.

Standard Service
Agreement

OK
OK

24/7 Service
Contract

OK
OK

24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.

Standard Service
Agreement

NA
NA

24/7 Service
Contract

OK
OK

Processing times

Standard Service Agreement

24/7 Service Contract

Monday - Friday, 9 to 17 (CET, EST) support from our technical team, except on public holidays.

Access to the online Help Center.

OK
OK
OK
OK

24/7 record your support request, processing next business day to agreed response times.

OK
OK
OK
OK

24/7 support from our technical team, including weekends and holidays using the 24/7 phone number and PIN.

NA
NA
OK
OK

Please contact the 24/7 phone number that was issued as part of the contract and have your customer number and PIN ready. If you do not know the number, please call your internal company representative and ask for this information.

Support request for standard service contract customers

Europe & Worldwide: +49 (0)7761 55959-23

USA & Canada: +1 (617) 618-5261

Monday - Friday, 9.00 to 17.00 CET and EST support from our technical team, except on public holidays. There is 24/7 recording of your support requests and we will respond during business hours.

Online Support Request

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